Worst customer service I’ve ever dealt with!
I keep calling in for the past 10 days and get transferred to “loyalty” or retention department they make me wait anywhere from 30 minutes to an hour and 20 minutes to be exact to get me in touch wit...
Forum Discussion
I have been trying to make a change to my account by removing some additional data that I no longer need. Every time they tell me they're going to send me to a retention member because I'm a loyalty member I sit there and nobody comes on the chat. I can now see why so many people on the next door app are so hateful on Cox. It's if they don't even give a s*** about their customers. They've got your money they know that you're limited by what you can get for internet. Where I live there's no options for Verizon or AT&t. So my only choice is to go to CenturyLink and I've heard complaints about them. But I am so pissed off at Cox right now I don't give a crap. I hope they see these forms I want them to know how much they make people hate them.
Hello jeepjeep,
I'm sorry to hear you've run into any troubles making changes to your account. We value your business and want to be sure you're in the right hands to make changes.
