Worst customer service I’ve ever dealt with!
I keep calling in for the past 10 days and get transferred to “loyalty” or retention department they make me wait anywhere from 30 minutes to an hour and 20 minutes to be exact to get me in touch wit...
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Hi, there. That is definitely not the experience we desire you to have. Please email my team at cox.help@cox.com so we can obtain account details and review further.
Thank you.
I have, am waiting on a response.
I wouldn't hold your breath. Seriously it is the crappiest customer service I've ever seen. You have no options to reach out to them except for that **bleep** chat option. It is a total waste of your time and I can guarantee you you won't hear from anybody if you are looking to make a change to your service that reduces cost. They don't want you to save any money with them that's why they make it so hard to reach out to anybody.
I really wish I could believe that Doris but right now I am searching for a new provider I have had my fill of this garbage. I don't have time to sit on a chat and hope that somebody might come online. I have been a customer of Cox for almost 26 years. Also I have the power of attorney on my mom's account at another house and I'll be changing her service as well. That's the problem when you ignore customers and play games with him they eventually will find another option.
