Jacobwills567
24 days agoNew Contributor
WiFi working but not my Ethernet.
I had a lightning strike hit a neighboring apartment building 2 days ago. The internet went down but came back. Only the wireless WiFi works but my Ethernet connections do not work to any devices. I even bought new cables. When I moved into this apartment they had a panoramic modem already installed and I brought my previous one from my last address and switched to the provided one. Tech support will not allow me to switch to the modem I already own because “There’s an outage in the area” how can there be an outage when the Wireless works?