Wifi name not listed
Newbie here. I’m in a multi-unit complex that provides internet service via a bulk Cox internet account. I have the Cox provided ARRIS TG1682G gateway, and I’m using the same name and password for the 2.4 GHz and 5 GHz WiFi as suggested.
The issue. When I attempt to connect my 2 Roku devices (can connect at 5GHz) and 2 Wyze cameras and plugs (need to connect at 2.4GHz ) I don’t see my WiFi Name listed in their settings. My phone and laptop connect with any issue.
What am I doing wrong ? Cox wants $10 per month for a support package to help me get this sorted out. Seems there should be no charge to get the devices going.