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gds's avatar
gds
New Contributor

Wifi name not listed

Newbie here. I’m in a multi-unit complex that provides internet service via a bulk Cox internet account. I have the Cox provided ARRIS TG1682G gateway, and I’m using the same name and password for the 2.4 GHz and 5 GHz WiFi as suggested.

The issue. When I attempt to connect my 2 Roku devices (can connect at 5GHz) and 2 Wyze cameras and plugs (need to connect at 2.4GHz ) I don’t see my WiFi Name listed in their settings. My phone and laptop connect with any issue.

What am I doing wrong ? Cox wants $10 per month for a support package to help me get this sorted out. Seems there should be no charge to get the devices going.

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  • gds's avatar
    gds
    New Contributor

    Post should state... My phone and laptop connect without any issue.

    • Bruce's avatar
      Bruce
      Honored Contributor III

      FYI:  You can edit your original post with corrections.

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Is the router broadcasting the SSID?  Some routers have an option to not broadcast the name of your network in the clear.  If your router is not broadcasting the SSID, your Roku and cameras may not have the name to display.

    • Bruce's avatar
      Bruce
      Honored Contributor III

      I read it as the OP changed the SSID and key.  Is that not an option with Cox rentals?