wifi issues
Any suggestions? I upgraded to a Panoramic wifi router because I was told by COX that would solve all of our wifi issues. After upgrading - we are having terrible speed and loss of connectivity hap...
Forum Discussion
Describe your service before getting the Pano. Make and model of DOCSIS and router. What plan were you on? What were the "WiFi issues" of your previous router? Do you need gigabit service? If so, why?
Before - we were on an older wifi modem and I used a Netgear Nighthawk router. We started having dropped signals so COX suggested we upgrade our modem/router. It was just happening randomly. Once we switched to the Panoramic wifi model and did away with my Nighthawk wifi router - we are having drops every day with ALL devices. We have the same number of devices as before - we are all streaming services. COX came out last month and said there was an issue on the outside service where 2 lines were running and weren't supposed to be. He fixed that and it worked great for about a week and then we started having dropped signals and many days can't even connect to wifi. We are currently having to use our phones to connect for wifi most of the time. I work at home and have 2 kids in virtual classes and it's a huge pain for what we pay.
I've been on the gigablast plan ever since it was available.
Just did a speed test and it's 184.31 mbps download speed. That is about the average most days.
If Cox fixed outside cabling, this is good.
I suggest returning Panoramic and buying your own modem and router. However, before buying, I wanted to assess your previous equipment. This is why I asked for makes and model numbers.
Thank you! I guess that is something I can certainly try my own hardware. Any suggestions on best ones to buy for best wifi signals?
I have the same issues and they can not figure out my problem. It looks like my Cox modem is up but I cannot connect to wifi devices. It usually stops working for a few hours every other day.
- Barbaz,
Is the connection loss issue you're seeing on your WiFi also happening on devices that utilize a Ethernet connection to the router? Also, do the lights on the modem appear to go out and come back on slowly like it is resetting when the connection loss happens, or do the lights stay on?
Dustin
Cox Forum Support Moderator
