Wi-Fi app not working
So my internet is working perfectly fine, but the Wi-Fi app is telling me my modem is off line. I’m not able to control any of my devices. Any suggestions?
Forum Discussion
Hi IsaiahDavis1989, I'm sorry you're experiencing an issue with the Panoramic Wifi App. When you look at your network using the app, do you see your network name and your devices listed? I first want to ensure you're connecting to the correct network. Reset your Panoramic Wifi Gateway, if you haven't done so already. If that doesn't work, uninstall the app from your device, reboot your device, and reinstall the device from the app store. Make sure you are logging in with your Primary User ID. If these steps don't fix it, reset the gateway to factory defaults and start anew. Please let us know how you fix it! (Or don't fix it, as the case may be.) If these steps don't get the app and your network in sync, email my team at Cox.Help@cox.com so we can further investigate. -Becky, Cox Support Forums Moderator
