Forum Discussion

Dr_Still_Bill's avatar
Dr_Still_Bill
New Contributor II
7 years ago

Why is the "new" webmail still not working right?

It has been several months (6 or more?) since Cox "upgraded" to its new webmail interface.  Why is it still the Slowest webpage on the planet?  Half the time I can't even connect at all.  You would t...
Jay_in_AZ's avatar
Jay_in_AZ
New Contributor III
7 years ago

For 2+ days now I have had to refresh webmail up to 7 times each time in order for the page to show up. I totally avoid opening many emails because I fear timing out on webmail. Some times I give up waiting entirely. BUT occasionally it works.
I just find it *** odd that ALL other websites load fast, even COX website wanting me to buy something.

Windows 7, IE11 

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Jay, we're investigating a few reports from other folks on the west coast with reports similar to yours. How do you access Webmail? What URL do you use? Where does the slowness occur? Do you see a white page with three dots and a spinning cursor icon? Does the Inbox shell appear and display three dots in the center while you wait for the Inbox content to load? Does the issue affect each of your Cox.net email accounts? Are you running any Kaspersky security software on your computer? -Becky, Cox Support Forums Moderator