Forum Discussion

Dr_Still_Bill's avatar
Dr_Still_Bill
New Contributor II
7 years ago

Why is the "new" webmail still not working right?

It has been several months (6 or more?) since Cox "upgraded" to its new webmail interface.  Why is it still the Slowest webpage on the planet?  Half the time I can't even connect at all.  You would t...
Becky's avatar
Becky
Moderator
7 years ago
Hi Dr Still Bill, I apologize that you're having trouble connecting to Webmail. Do you use a saved link that opens directly to your Webmail Inbox, or do you log into cox.com and then click on the Webmail icon? I find my Inbox loads faster if I utilize the second of those two options, instead of using a direct link to my Inbox. Your suggestion to display the login name/email address is fantastic! I've forwarded your suggestion to our marketing team to be considered for a future release. -Becky, Cox Support Forums Moderator
  • Jay_in_AZ's avatar
    Jay_in_AZ
    New Contributor III
    7 years ago

    Stats of similar thread I started 4 months ago
    "Cannot access Cox Webmail most of the time"
    Locked
    77 replies
    189 subscribers
    4934 views

    Just fodder to add to this thread because it is an ongoing problem.

    Webmail has been working decent for 3-4 weeks but horrible this last couple.
    My re-occurring question has been "What did COX change this time and why did you do it?
    I wonder if this problem has anything to do with COX maintenance.
    Whatever the reason is, there seems to be no resolution or answers from COX.
    This problem has surfaced from time to time for several years but has not been as aggravating as it has since 2017.
    Emails are important when you are receiving them from banks, doctors, family and such.

    • LisaH's avatar
      LisaH
      Moderator
      7 years ago
      Hi Jay in AZ. I apologize that you continue to have issues with Cox Webmail. Cox Webmail tends to work better in Google Chrome. Sometimes IE doesn't like the redirects that our website uses. Try this and let us know. Thanks, Lisa - Cox Support Forums Moderator