Hello leowang199573,
I appreciate wanting to get the most out of your services and wanting to see what possible options are available to help with lowering the bill. We do offer additional data plans and an Unlimited Data Plan that may help save on going over the 1.25 TB of data usage. You may monitor usage from MyAccount or the Cox App. More about data usage is here if needed https://www.cox.com/residential/internet/learn/data-usage.html.
For us to help review your account and any billing or technical concerns or issues, could you email us at Cox.Help@cox.com with your name, complete address, and some detail and we can further investigate?
there shouldnt be even a $1 charge for unlimited data. you people do nothing but spout pro data cap propaganda
