WOW! Thank you for taking the time to write that explanation. I now understand why AT&T Uverse for TV is not, and will not be made, available in Orleans Parish. I need to delve into this to see if there’s any legal action, such as filing a class action lawsuit, that could possibly cause a change in the status quo.
Until a few years ago, I was basically content with my 3 bundled Cox services. But, then prices increased as the quality and reliability decreased. Calling Cox and/or chatting with an agent thru the app has become a weekly necessity in order to report a problem or get a refund for service outages. Which should be automatically credited since Cox is certainly aware of those outages that are billed and paid for by customers who don’t call to request a credit. There are several other issues, such as the forced rental of equipment rather than buying it from Cox or even Best Buy. And, unresolved “repair ticket” items lasting more than a year (or 2 years in my particular case).
Something needs to be done, or at least attempted, in order to incentivize Cox to do more for its customers.
