Forum Discussion

Ersham's avatar
Ersham
New Contributor
5 years ago

Why Do You have a live chat button with no live chat??

Why have i had to change my password 3 times this week? Why was the internet disabled at my house and i had to call and no reason given?

Why is the internet dropping out so much with the panoramic wifi? i have to reset the modem 3-4 times a day called more this week than all last year.

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Ersham, I can certainly understand your concern over these issues and we want to help. Please send us an email with your full name, address, and a brief description of these concerns to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
    • bearone2's avatar
      bearone2
      Contributor III
      5 years ago

      i just tried chat, why doesn't it work, fix that??

      • ChrisB's avatar
        ChrisB
        Community Manager
        5 years ago

        bearone2 Very sorry to hear that chat isn't working for you.  Can you tell us what's happening when you try to access chat?  You might try clearing your browser cache to see if that fixes it, or perhaps try another browser.