@Ersham, I can certainly understand your concern over these issues and we want to help. Please send us an email with your full name, address, and a brief description of these concerns to email@example.com. -Allan, Cox Support Forums Moderator.
bearone2 Very sorry to hear that chat isn't working for you. Can you tell us what's happening when you try to access chat? You might try clearing your browser cache to see if that fixes it, or perhaps try another browser.