Why daily outages for over a week?!!
In Santa Barbara we have had internet outages EVERY DAY for over a week. I get text notifications but no explanation and it sometimes gets restored then crashes again! Cox service in this area has ne...
Forum Discussion
Just providing an update. Service was restored after a 14 hour outage but the strange thing is that I keep getting SMS notification that Cox is still working on the problem.
I replied with 'Stop' but there is something definitely missing to end the SMS updates once the service is remediated.
Thanks for your update. I wasn't able to locate an email from you, but I believe I was able to locate your account using your forum credentials. If I have the correct account, there have been a few tickets opened for service impacts over the last few days and there is still an outage declared while we are monitoring the area, which would explain the continued SMS notifications despite service being restored. You should be able to see the outage notification when you sign into the Cox app. If you need additional assistance, please send an email to cox.help@cox.com with your info and details of your concern.
