Why daily outages for over a week?!!
In Santa Barbara we have had internet outages EVERY DAY for over a week. I get text notifications but no explanation and it sometimes gets restored then crashes again! Cox service in this area has ne...
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Don't waste your time and effort with chat. The "Need More Help?" link says "24/7 Live Support" but it's directly below the heading for "Chat with Oliver" (a virtual assistant... AKA bot). Even if you get an actual human, I don't recall hearing positive feedback about any service they've provided.
Call Cox if you need help rebooting your modem.
Contact cox.help@cox.com for the best results. Include your full name, the service address and a description of your issue. They usually respond the same day.
