Why daily outages for over a week?!!
In Santa Barbara we have had internet outages EVERY DAY for over a week. I get text notifications but no explanation and it sometimes gets restored then crashes again! Cox service in this area has ne...
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Yes of course, I emailed someone named Stephanie earlier today but no response yet. I have also tried to reach humans on the phone several times. I have a neighbor who has found that posting complaints on Cox twitter gets some response although no solution to their problem. I think they have singularly poor customer service in addition to their technical problems, even compared to other mega-providers and utilities. Until recently they had a monopoly in my area and this may contribute to the unresponsive attitude...
Sometimes I think their email gets backed up and they don't see it. Try sending it again or better yet, use Twitter(X). I find that is the fastest.
As for their phone support, I hear some of that is outsourced now to overseas. Cox phone support always had overflow(when things got busy) to outsourced phone centers but they were in the US. Then again name me a ISP that has good support. Not to defend Cox, but I am pretty sure they are all bad. I have FIOS and I wouldn't even think of calling Verizon for help. I would probably use their forum unless it was account specific. Then again I have never had a serious problem with my service so you have a point.
