Why daily outages for over a week?!!

Thanks...alas Cox support is just as bad as the service itself.  You can barely get to a live agent on chat and they appear to be overseas and clueless and point you to web links and offer to text you to confirm there is an outage!  Then they offer you a feedback survey and I say their service is terrible and they have not solved my problem, but there is never a response.  As I mentioned in my post, we have had frequent outages every few weeks for months, and this past week basically every day.  My problem is internet, but in our area Cox phone customers also had an 18-hour outage last week. There is no explanation or plan available, I am missing important meetings, and many of us are looking for an alternate provider.