Why daily outages for over a week?!!
In Santa Barbara we have had internet outages EVERY DAY for over a week. I get text notifications but no explanation and it sometimes gets restored then crashes again! Cox service in this area has ne...
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We're having an outage right now in Tucson. It's been about 10.5 hours and still going. I'd be happy to look at the network map for Cox. Somewhere we must be missing redundant routes. Starlink next?
You can try "live support chat" in the Cox mobile app but again those folks are limited to what they know.
Thanks...alas Cox support is just as bad as the service itself. You can barely get to a live agent on chat and they appear to be overseas and clueless and point you to web links and offer to text you to confirm there is an outage! Then they offer you a feedback survey and I say their service is terrible and they have not solved my problem, but there is never a response. As I mentioned in my post, we have had frequent outages every few weeks for months, and this past week basically every day. My problem is internet, but in our area Cox phone customers also had an 18-hour outage last week. There is no explanation or plan available, I am missing important meetings, and many of us are looking for an alternate provider.
Have either of you emailed Cox like the moderator requested? While not perfect, the moderators here are way better then the (mostly) outsourced chat.
