Why can't I port forward?
I have the PW7 Panoramic Gateway. I used to have PW6, and port forwarded with no issue, but then the router stopped working, so I had to get a replacement. Now, I just want to forward a single port -...
Forum Discussion
try uninstalling the app. then reboot the modem, and then re-install app. Ensure you are logging into the app with the primary Cox ID and pwd. If that doesn't work, you may need to have to call in and speak to someone in CAG, and ask them to "Reprovision the modem". Sometimes when the provisioning is confused, especially after upgrading pano modems, the app doesn't recognize the modem and gets hung up. If after removing the app, rebooting the modem, and re-installing the app, you still cannot get in, then reprovisioning usually does the trick.
I've tried rebooting and reinstalling the app multiple times, but I tried again and it didn't work either. I called, had the modem reprovisioned, and that also doesn't work. I even reinstalled and rebooted for good measure, and still nothing.
As far as I can tell, every other option on the app is working fine. It's just port forwarding. It worries me that 50% of the time the answer seems to be "you can't do it anymore" and I'm just wasting my time.
Hello.
I'm sorry you are still having continued issues with the port forwarding . Have you swapped the PW7 unit to eliminate an equipment issue ? When you have a moment, please send your full name and complete address to Cox.help@cox.com for further assistance.
I have not tried replacing the unit yet. That might be the next step if factory resetting does not work.
Can you 100% confirm that I *should* be able to forward ports?
Hi, Nick. The port forwarding feature problem is a known issue and it being addressed in an update. I can confirm that the feature should work and will work once the issue is resolved. I do apologize for the inconvenience.
If it's been reprovisioned, and you still cannot port forward, it may be an equipment issue. you can try doing a complete reset on the modem itself, and after that, if still an issue, you may need to exchange it with another unit at cox. Wish I could help further, but that's the last 2 items it can be.
To factory reset, hold the WPS button for a full 60 seconds. (full means the whole shebang. If you release at 59.9 seconds, it won't reset).
Ok, I will try this tonight after work. Hopefully this is it, that's one thing I didn't try. Assuming this means I have to go in and reset the SSID and password again...
It still doesn't sit right with me that it's the app failing to load anything. It's not even that when I forward ports, they aren't actually forwarded - it's that the app isn't giving me the option to even attempt it. Can that still be a hardware issue?
Well, that didn't work, and it sure was a pain getting everything back to "normal". For some reason now the app doesn't even show my wifi details and router properties properly in the app. Don't know if that's related, but I finally got it back to where it was an hour ago.
I appreciate the replies though. Sounds like I need to wait, unless I switch to AT&T first...
