Forum Discussion

JammyB's avatar
JammyB
New Contributor

Why am I being billed for service after canceling service?

I canceled my service with Cox at the very end of my billing cycle going into March, specifically on that date to avoid paying a partial for another month's service that I wouldn't need. I'd been with Cox for 3 years so it isn't an early cancelation fee, and I returned my router when I went into the store to cancel service. But Cox have sent me a bill for ~$39 when I did not use their service at all, after I canceled. What is this 'bill' for, exactly?

2 Replies

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    Since this is a forum where customer's assist each other with technical issues, I would suggest that you CALL Cox, and speak to someone in billing. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Honored Contributor III

    Can you still sign online and see your bill? The bill should break down the charge.