If Cox gives you the "buy this" runaround again, contact your Consumer Protection Office.
Bruce; thanks for your suggestions. There is a classic "catch-22" at play, one cannot e-mail Cox without a working internet. However, I did email them this morning after patching the cable and received a reply within 2 hours with a number to call. I was connected to a pleasant lady located in Florida, who insisted there is no such entity as Cox cables buried in the street, and that my internet is transported by satellite. Ergo, the problem has to be within my house.
She must have received her training at Starlink :). In any case, that episode was, unfortunately, an exercise in futility.
The only customer service organizations less responsive than Cox are those associated with the Government, where resolution of a complaint in less than a year is considered the standard of excellence. Once Winter arrives, I will not be able to perform an adequate repair and will have to switch to FIOS.
I did check for both AC and DC voltage on the cable before preparing the end terminations, and did not measure any. I also took care not to short the inner conductor to the shield so as not to disrupt the service to "upstream" customers. I am the last house on the street, so there are no other downstream customers on this distribution line. After crossing the street, it terminates in the pedestal next to my driveway.
Forgot to mention . . . this cable was installed in the late 1980s when the neighborhood was developed. I have no idea who actually dug the trench and laid the cable, or if they even use this type of cable any longer. I moved here in 1995, and was already a Cox subscriber, so just transferred the account to this address,
Did you use your Cox email address to create your account on this Forum? Perhaps a moderator can research your telephone number via your Cox address.
Why don't you have email access? You're currently on the Internet.
