Where did guest network feature go?

I just had Cox tech out here because this issue is clearly not been documented for your Tier I or Tier II support team.  We have been using the Guest Wifi feature for over a year for our AirBnB guests.  Abruptly found out that the feature just disappeared when our guest showed up Friday night and the Guest Wifi we had setup was no longer discoverable or able to be configured from the our Cox Account.  Thanks for letting your customers know and waiting at least 3 hours of my weekend working with your support staff who have no idea what is going on.  I had to pull up this Forum blog to show to the onsite tech.