My theory is households with 20-30 wi-fi devices connected to their Internet setup is fairly common nowadays, due to work-from-home and the plethora of wi-fi devices people are installing. Is my theo...
From a response from Cox: "For Ultimate 300 we recommend no more than 8 connected devices." I also see that their Internet Ultimate 500 plan is "Ideal for up to 9 devices".
So, consider this scenario -- A household family of 4 with the following devices:
4 cell phones (one per person)
1 video game console
1 video doorbell (e.g., Ring)
1 internet-connected thermostat
2 Amazon Echos (Alexa)
That seems super-reasonable and not too overboard, right?? But, according to Cox, those 11 devices EXCEEDS the recommended maximum for their "Ultimate 300" plan and is even beyond their "Ultimate 500" plan.
That just blows my mind -- that the above modest requirements exceeds all but their top residential plan is beyond comprehension.
I don't buy that too many devices nonsense. This is a canned response and attempt to upsell you. It does nothing to help you diagnose whether you have a real connection issue.
When your internet is up. With all devices connected turn on some Netflix (4K if you got it) open multiple youtube videos on your computer, start a zoom call, listen to music on your mobile devices.
Then do a speed test on a computer via a wired connection and you'll see how much available bandwidth you have left. If the speed test is close to nil or your streams start cutting out during the test you might need to upgrade your service.