Forum Discussion

bryce_clifford3's avatar
bryce_clifford3
New Contributor III
6 years ago

What is the process of diagnosing a NODE issue?

Tech came by, said it was all fine. Hopped on to play a game and could not experience without stuttering and latency issues happening every few seconds (especially during peak hours) Gone through ...
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Bryce, I have pinged your modem several times and I am not seeing any packet loss or anything out of the ordinary with the signal levels. Can you please provide traceroute or PingPlotter results on a hard-wired connection, so we can have them reviewed? Please feel free to include a link to this forum thread and email them to us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
bryce_clifford3's avatar
bryce_clifford3
New Contributor III
6 years ago

Sent email titled Continued from Forum. Included traceroute and a current ping to google.com from my hardwired PC.