Forum Discussion

bryce_clifford3's avatar
bryce_clifford3
New Contributor III
5 years ago

What is the process of diagnosing a NODE issue?

Tech came by, said it was all fine. Hopped on to play a game and could not experience without stuttering and latency issues happening every few seconds (especially during peak hours) Gone through ...
Jack_H's avatar
Jack_H
Contributor
5 years ago

Same here 4 techs have been out to my home and 4 new modems and routers they just keep saying it's my equipment.

  • Frustrated702's avatar
    Frustrated702
    New Contributor II
    5 years ago

    I am in the same exact situation. Tech supervisor told me the node was a known issue and said I should be patient. Multiplayer games are unplayable at this point. Extreme lag and packet loss on wired connection. I get a much better connection when I use my mobile phone as an internet source.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Hi Jack, I'm not seeing anything out of the ordinary with your modem currently. Here is some additional troubleshooting information:

    www.cox.com/.../understanding-speed-test-results.html

    For further assistance, please email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator