What is going on with Cox in Tucson Arizona?

random outages every day and noght for the past two weeks in tucson AZ.

No communication from Cox, and concurrently cox have stopped putting customers through to speak to a person. This is negatively impacting my work big work! People rely on  their internet,  these outages are a serious issue, and Cox is silent. Have no idea when I can expect reliable service again. 15 to 20 years a customer between the two locations I lived, i don’t know what happened but Cox is not what it was. 

Does anybody have an explanation and time frame when problem will be solved.  If i find an alternative that I can get connected with quickly, i’m going to take my business elsewhere.