Forum Discussion

motox's avatar
motox
New Contributor II
6 years ago

What is a normal amount of packet loss I should expect with COX internet?

I recently had cable internet installed to my home.  From the get go I have been experiencing packet loss.  I don't know what the most trusted test of this is but I've tried several including cmd pin...
EricaW's avatar
EricaW
Former Moderator
Hi Motox,

Ingress is usually determined by meter used on site by technicians that would visit the home. If you seek account-specific support, please email us at cox.help@cox.com with the link to this forum.


Erica
Cox Support Forums Moderator
motox's avatar
motox
New Contributor II
6 years ago

If I'm seeing 8% packet loss at my modem, and my neighbor is seeing 8% packet loss at their modem, and my parents who live across town but are on the same cmts are seeing 8% packet loss all at the same time, then how is sending a technician to look at the brand new lines at my house helping anything?  

I haven't received an update and as of this moment I have 12.2% packet loss.  I'm pretty sure if I went door to door so would the rest of the town.  Do we all need to complain at the same time for this to be fixed?  What if the house causing the problem doesn't complain because they don't even subscribe to COX anymore but the line is still connected because you have a no disconnect policy?  How does that ever get fixed?

  • GregP1's avatar
    GregP1
    Moderator
    6 years ago
    Hi Motex, An intermittent issue like the one you have described can be the most difficult to fix. The maintenance tech believes the issue is resolved, as he cannot reproduce the packet loss after he made repairs. In this type of case we will normally have a tech visit to see if they can identify an issue that may have been missed on the previous visit. -Greg