Not a good day for the internet yesterday:
The drop is when I drove across town and did a ping plotter from my parents modem. Here is their results:
Drove back to my house and got this:
So it would appear that I am not the only one having issues. She noticed she was having problems earlier in the week and called in. Of course she gets the classic response of "it is your modem". I can't be 100% sure who is affected because I don't have access to the data but it bothers me when people have the same issue but are being told different stories. I understand that it can be costly to maintain a cable system but that is part of the service people are paying for correct?
As of this morning:
Besides waiting for it to warm up and hoping it gets better, what techniques does COX employ to find and fix ingress? Assuming that is the potential issue. Does anyone know specifics?
If I'm seeing 8% packet loss at my modem, and my neighbor is seeing 8% packet loss at their modem, and my parents who live across town but are on the same cmts are seeing 8% packet loss all at the same time, then how is sending a technician to look at the brand new lines at my house helping anything?
I haven't received an update and as of this moment I have 12.2% packet loss. I'm pretty sure if I went door to door so would the rest of the town. Do we all need to complain at the same time for this to be fixed? What if the house causing the problem doesn't complain because they don't even subscribe to COX anymore but the line is still connected because you have a no disconnect policy? How does that ever get fixed?
