My internet was fine all weekend but by yesterday afternoon it was back to having high packet loss. Here is a ping plotter screen shot to the cmts from my home. Notice the times at the bottom right hand of the screen.
I went two doors down the street from my house and took this from their modem (using the same laptop and the same Ethernet cable):
I then ran home and got my modem, came back, and plugged it into the connection 2 doors down the street and got this:
I then took my modem and went back to my house, plugged it in and got this:
I mean, there is still the smallest possibility that my modem is having issues but I think I've shown that there seems to be a connection issue with the line running from the street, down my driveway along three telephone poles and then to my house (this line was literally just installed). I mean the coax is only in my house for 5 ft and has only one connector. I don't think that is the issue. How do I get someone to come and check the lines up on the telephone poles? The first tech that showed up put his ladder up on the line and checked the one end but didn't see anything wrong. I suspect he might have wiggled something while he was up there because the connection greatly improved after the visit. The packet loss is back though. Do I need to have another tech visit to my home before someone checks the line on the telephone poles? The problem is that the issue may go away or not even be evident if the line isn't checked for a long enough period or while it is not having issues. I mean it was fine all weekend. Currently, my ping plotter averages (1 ping per second over 10 minutes) anywhere from 1.5% to 7% and probably higher.
Do you have a particular IP you would like to see? The cmts?
As of this morning the packet loss is gone. Yesterday started off bad but by the end of the day it was fine. I've been in contact with the cox.help.cox.com but because all of their emails contain nondisclosures on the bottom I'm under the impressions I'm not allowed to share any of the information I've received from them. Anyway, I have some old cmd pings and tracert showing the loss but I don't see how that will help at the moment. Do you not trust ping plotter? As of right now I am just going to wait until the issue comes back and then contact COX, get them to ping my IP, schedule a tech visit, and go from there.
Is there a type of line monitoring I can ask from COX when I'm having packet loss issues? I mean if the tech doesn't see the loss because it isn't occurring when he is there then how do I get someone to look into this sooner? I mean this is a day by day issue. How can I do any better than showing a ping plotter to the cmts from different locations?
