Forum Discussion

chandlercopleyp's avatar
chandlercopleyp
New Contributor
5 years ago

What happens if I exceed my data usage before the 15th of May, but my billing cycle doesn't end until June 4th?

With the billing paused for excessive data until 5/15/20.  My billing cycle ends 5/4/20  Am I on the normal plan 5/4/20 to 5/15/20 or does the data get reset to my limit? If I'm over my data for th...
MarceloW's avatar
MarceloW
New Contributor III

That's the question of 1 million of dollars

I would love to know the answer.

Same situation of you..

LisaH's avatar
LisaH
Moderator
5 years ago
Hi MarceloW. The data usage cycle doesn't necessarily follow the billing cycle because data is billed the next month. To check your data cycle, you can log into your Cox account or use the Cox app and check the data usage meter to determine the cycle. We have not been given any further information regarding what is going to happen with overages if customers are in the middle of a data cycle. - Lisa, Cox Support Forums Moderator