It appears when trying to log into webmail, there is a redirect loop. I'm unable to sign into my account through the website. It's still working using the Gmail app on Android. Jus the web-based client is affected.
Cox is performing maintenance on our email platform on January 26, 2021, from 12:00 a.m. to 7:00 a.m. ET. During this time, you may not be able to access your email or may experience errors while trying to use the service. Please let us know if you're still having an issue once it's been completed.
My girl had this problem about a month ago, but then I could log in to her email from my house when she couldn't at her house. Rebooting her PC that time worked for her. This time her account can't log in anywhere. I've tried different browsers, different computers, and even my phone's browser so it wasn't over a Cox network connection.
They've broken something, but only for some accounts.
Well they fixed it. One thing that really aggravates me is that the second support person I contacted started out writing they were an expert in email problems then finally admitted they were following a script.
having same issue here in Virginia - clearing cookies, history, changing passwords, different browsers (chrome/edge) on desktop and tried on my smart phone. Stopped my smart phone from using cox wifi - still stuck in a loop whenever I try to login to email. I can access my cox account and everything else but not my cox email. Been on the phone for almost an hour with tech support and is still not resolved. Tech support doesn't see any maintenance being performed today like it was last Wed. so I'm thinking something is up with the email server. And side note, the tech rep. hasn't seen this issue before but according to his colleagues there have been other calls in about this issue....so I guess we'll wait and see if anything is done with the escalation of the trouble call ticket to a higher tiered tech. grrrrr
just signed into my account and now the following shows (wasn't there an hr ago) and it's only 8:33 pm where I'm at.
Cox is performing maintenance on our email platform on January 26, 2021 from 12:00 a.m. to 7:00 a.m. ET. During this time, you may not be able to access your email or may experience errors while trying to use the service.
Great....so now i guess us lucky ones may not have email until tomorrrow. I think you called it - something with a server/switch/router.