Forum Discussion

svwebster's avatar
svwebster
New Contributor
7 years ago

"URGENT" message regarding my devices being infected with a virus?!

How screwed up is it that I get an URGENT message purportedly from Cox telling me that one or more of my devices has been infected with a virus and that I *must* contact them immediately, when I do so -- via online chat: no resolution and the person tells me to respond to the message for "instructions." Then I call the Cox help line, wait for 15 minutes, and get someone who tells me my "Windows" features are infected, when all my devices are "APPLE." So he says, "oh, well then there's no problem." What is up with all that?!

  • KevinM2's avatar
    KevinM2
    Former Moderator
    7 years ago
    Hi Svwebster, the Zeus virus is capable of stealing personal information, including passwords and credit card numbers. To be safe, we highly recommend you perform a virus scan on your devices. Additionally, Cox offers free virus-protection, as long as you have internet service with us. Here is some additional information:

    www.cox.com/.../cox-security-suite-plus.html

    Here's some more information about the Zeus virus:

    www.cox.com/.../zeus-malware-virus-information-and-tips-for-removal.html

    If you have any questions or concerns as to whether or not the email you received was valid, please kindly forward this over to our team at cox.help@cox.com, for further assistance. -Kevin M. Cox Support Forum Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    7 years ago

    What's the From address?  Any links in the email?  Can you redact your address and copy-and-paste the message?