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Dewberrs's avatar
Dewberrs
New Contributor II
2 years ago

Upstream Issues

So, last few days have had a few issues with connectivity and went to check the cable status on a CAX 80 and this is the status...any help? Support is just "reset modem" 

Cable Diagnostic

Status: Poor

Action:
[Partial Service]
If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required ones.
4) Contact your service provider for troubleshooting help.

Internet Access: Good

Downstream Status: Good

Downstream Power Level: Good

Downstream SNR: Good

Upstream Status: Poor

Partial Service: Poor
Cable modem is in partial service mode. Your service provider might be under maintenance. Most of the time it won't affect your traffic and will automatically clear when work is complete.

Upstream Power Level: Good


Current time: Fri Jun 10 18:53:18 2022

Startup Procedure
Acquire Downstream Channel: 429 MHz Locked
Connectivity State: OK Operational
Boot State: OK Operational
Security: Enabled BPI+


Downstream Bonded Channels
Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables
1 Locked 256 QAM 45 429000000 Hz 9.7 dBmV 44.9 dB 1151 3979
2 Locked 256 QAM 1 783000000 Hz 6.1 dBmV 42.5 dB 1192 3549
3 Locked 256 QAM 2 789000000 Hz 5.9 dBmV 42.3 dB 1158 3730
4 Locked 256 QAM 3 795000000 Hz 5.5 dBmV 42 dB 1215 3739
5 Locked 256 QAM 4 801000000 Hz 5.8 dBmV 42.1 dB 1244 3693
6 Locked 256 QAM 5 807000000 Hz 5.9 dBmV 42.3 dB 1201 3718
7 Locked 256 QAM 6 813000000 Hz 5.9 dBmV 42.2 dB 1321 3462
8 Locked 256 QAM 7 819000000 Hz 5.5 dBmV 41.9 dB 1360 3357
9 Locked 256 QAM 8 825000000 Hz 5.5 dBmV 41.9 dB 1384 3202
10 Locked 256 QAM 9 831000000 Hz 5.9 dBmV 42.2 dB 1361 3178
11 Locked 256 QAM 10 837000000 Hz 6 dBmV 42.2 dB 1395 3238
12 Locked 256 QAM 11 843000000 Hz 6 dBmV 42.3 dB 1321 3348
13 Locked 256 QAM 12 849000000 Hz 5.6 dBmV 41.9 dB 1316 3437
14 Locked 256 QAM 13 855000000 Hz 5.5 dBmV 41.9 dB 1248 3627
15 Locked 256 QAM 14 861000000 Hz 5.7 dBmV 42 dB 1272 3645
16 Locked 256 QAM 15 867000000 Hz 5.8 dBmV 42.1 dB 1301 3489
17 Locked 256 QAM 16 873000000 Hz 5.5 dBmV 41.8 dB 1320 3357
18 Locked 256 QAM 33 357000000 Hz 9.7 dBmV 44.5 dB 1128 4159
19 Locked 256 QAM 34 363000000 Hz 9.5 dBmV 44.7 dB 1141 4117
20 Locked 256 QAM 35 369000000 Hz 9.4 dBmV 44.7 dB 1157 4025
21 Locked 256 QAM 36 375000000 Hz 9.6 dBmV 44.9 dB 1069 4006
22 Locked 256 QAM 37 381000000 Hz 9.7 dBmV 44.9 dB 1078 3991
23 Locked 256 QAM 38 387000000 Hz 9.8 dBmV 44.9 dB 1027 4011
24 Locked 256 QAM 39 393000000 Hz 9.7 dBmV 44.9 dB 1109 4001
25 Locked 256 QAM 40 399000000 Hz 9.7 dBmV 45 dB 1100 4035
26 Locked 256 QAM 41 405000000 Hz 9.8 dBmV 45 dB 1207 4009
27 Locked 256 QAM 42 411000000 Hz 9.9 dBmV 45 dB 1106 4073
28 Locked 256 QAM 43 417000000 Hz 9.9 dBmV 45.1 dB 140 122
29 Locked 256 QAM 44 423000000 Hz 9.8 dBmV 45.1 dB 1063 4072
30 Locked 256 QAM 46 435000000 Hz 9.8 dBmV 45 dB 1055 4034
31 Locked 256 QAM 47 441000000 Hz 9.7 dBmV 44.9 dB 1112 3963
32 Locked 256 QAM 48 447000000 Hz 9.5 dBmV 44.9 dB 1139 4033


Upstream Bonded Channels
Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 23500000 Hz 41.0 dBmV
2 Locked ATDMA 1 5120 Ksym/sec 16900000 Hz 40.3 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 29900000 Hz 41.8 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 42.3 dBmV
5 Locked ATDMA 5 5120 Ksym/sec 60000000 Hz 40.8 dBmV
6 Locked ATDMA 6 5120 Ksym/sec 67000000 Hz 41.5 dBmV
7 Locked ATDMA 7 5120 Ksym/sec 74000000 Hz 43.8 dBmV
8 Locked ATDMA 8 5120 Ksym/sec 81000000 Hz 45.3 dBmV


Downstream OFDM Channels
Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable
1 Locked 0 ,1 ,2 ,3 159 300000000 Hz 10.28 dBmV 44.1 dB 1108 ~ 2987 38291400037 4292224875 10705
2 Not Locked 0 0 0 Hz 0 dBmV 0 dB 0 ~ 4095 0 0 0


Upstream OFDMA Channels
Channel LockedStatus ProfileID ChannelID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV


Event Log
Time Priority Description
Fri Jun 10 18:52:48 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:52:48 2022 Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:52:37 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:52:35 2022 Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:52:25 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:52:23 2022 Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:52:05 2022 Critical Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:52:05 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:51:53 2022 Critical Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:49:05 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:48:48 2022 Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:47:45 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:47:43 2022 Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:47:32 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:47:13 2022 Critical Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:46:43 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:46:28 2022 Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:46:14 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:45:48 2022 Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:45:02 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:44:59 2022 Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:44:29 2022 Critical Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:43:28 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:43:27 2022 Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:43:17 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:42:57 2022 Critical Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:42:24 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:42:22 2022 Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:42:16 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:41:52 2022 Critical Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:39:54 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:39:09 2022 Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:38:06 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:37:49 2022 Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:36:21 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:36:19 2022 Critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:36:10 2022 Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:35:49 2022 Critical Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:34:16 2022 Critical No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;
Fri Jun 10 18:34:12 2022 Critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:6e:5b:d0;CMTS-MAC=c8:84:a1:18:8f:94;CM-QOS=1.1;CM-VER=3.1;