Forum Discussion

JeffinLouisiana's avatar
JeffinLouisiana
Contributor
12 months ago
Solved

Upgrade

Did essential get upgraded to 500 mbps?     Last night it was 250+.    I had a maintaince period from 12 to 6am and a note about an upgrade.    My account still says 250.
  • Becky's avatar
    Becky
    12 months ago
    Hi Jeff, it sounds like you have a DOCSIS 3.1 or DOCSIS 3.0 device 16x4 or higher and you subscribe to the Preferred Internet tier. Preferred speeds are 250 Mbps / 10 Mbps. -Becky, Cox Support Forums Moderator
HelenInKansas's avatar
HelenInKansas
New Contributor II
11 months ago

I got the 500 Mbps upgrade on Saturday morning, but upload is still at 10-11 Mbps. My account still says Cox Preferred 250. 

  • LisaH's avatar
    LisaH
    Moderator
    11 months ago
    Hi HelenInKansas. I will be glad to help you get this fixed. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      11 months ago

      Lisa, how exactly would you fix someone getting FASTER then advertised speed?