Forum Discussion

JeffinLouisiana's avatar
JeffinLouisiana
Contributor
2 years ago

Upgrade

Did essential get upgraded to 500 mbps?     Last night it was 250+.    I had a maintaince period from 12 to 6am and a note about an upgrade.    My account still says 250.
  • Becky's avatar
    Becky
    2 years ago
    Hi Jeff, it sounds like you have a DOCSIS 3.1 or DOCSIS 3.0 device 16x4 or higher and you subscribe to the Preferred Internet tier. Preferred speeds are 250 Mbps / 10 Mbps. -Becky, Cox Support Forums Moderator
Becky's avatar
Becky
Moderator
Hi Jeff, it sounds like you have a DOCSIS 3.1 or DOCSIS 3.0 device 16x4 or higher and you subscribe to the Preferred Internet tier. Preferred speeds are 250 Mbps / 10 Mbps. -Becky, Cox Support Forums Moderator
JeffinLouisiana's avatar
JeffinLouisiana
Contributor
2 years ago

Do my upstream power levels look to high to you?  They used to stay around 45 dbmv but over the past 3 weeks have been going up.

Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 1 Locked SC-QAM Upstream 36800000 Hz 6400000 Hz 52.0 dBmV
2 2 Locked SC-QAM Upstream 30400000 Hz 6400000 Hz 53.0 dBmV
3 3 Locked SC-QAM Upstream 24000000 Hz 6400000 Hz 51.0 dBmV
4 4 Locked SC-QAM Upstream 17600000 Hz 6400000 Hz 51.0 dBmV



  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    Do you have any splitters in the house? Looks like noise on the upstream. Have you noticed your upstream frequency has changed since seeing the higher power level?