Hello, are you experiencing slow speeds on a wireless connection or hard-wired (Ethernet) connection? Would you be able to hard-wire a PC or laptop directly to the modem and perform a speed test for us, using the Cox Internet Speed Test tool?
http://bit.ly/2VsdGbX
If you normally use WiFi on a consistent basis, we do suggest setting the channel state to automatic. -Kevin M. Cox Support Forum Moderator