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Skeeterwyatt's avatar
New Contributor
3 years ago

Upgrade requires professional installation

Why do I have to have "professional installation" when upgrading from 150mbps to 500 mbps? Using my equipment.

1 Reply

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  • CrystalS's avatar
    Former Moderator
    Hello @Skeeterwyatt,

    I completely understand your frustration, especially when using your own equipment. Please allow me to explain. A professional install will allow our trained technicians to check the signal and place the equipment where it will give the entire home the same speed throughout the entire house. They will be able to identify any area of the home that will slow down or cause interference to the signal, as well as give recommendations. I hope this helps.

    Crystal S.
    Cox Support Forum Moderator