Forum Discussion

Ronnyg's avatar
Ronnyg
Visitor II
2 months ago

Upgrade question

I just ordered an upgrade which includes a modem from Cox.  On my confirmation it says:

Receive Equipment Via: Equipment In-Hand

What does "Equipment In-Hand" mean?

 

Thanks.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    Best guess is it's saying you already have a compatible modem/gateway. What model device do you have? You can always swap it out at a Cox store for a newer one if you want. Any DOCSIS 3.1 gateway(white one) should work. If you want it shipped, I suggest calling Cox and asking them.