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Emails_that_nev's avatar
Emails_that_nev
New Contributor II
2 years ago

Upgrade and purchase a new Modem

Want to purchase a new modem, seems Cox only wants me to buy the modem/router combo.  Not interested.  Interested in purchasing an Arris Surfboard TG1682 or TM3402 (honestly not sure which is the bet...
Emails_that_nev's avatar
Emails_that_nev
New Contributor II
2 years ago

So......buy one of the modems listed via Amazon, Best Buy, etc. etc. and Cox has no problem with that?

If so, for basic internet use - no gaming or computer streaming - which of the 2 following modems would you recommend/prefer:

Arris Surfboard TM3402 or TG1682?

Either one is better than my +/- 6 year old ArrisTouchstone CM8200?

Thanks

Darkatt's avatar
Darkatt
Honored Contributor
2 years ago

If you buy a 1682 or a 3402 off of amazon or Ebay, Cox will NOT allow the modem to be put online. Both of those modems are IP Phone capable and Cox doesn't allow personally owened or 3rd part phone capable modems to be activated on their network. 

  • Emails_that_nev's avatar
    Emails_that_nev
    New Contributor II
    2 years ago

    Thank you for the info, it is appreciated.  It is also stunning info since those 2 modems were taken directly from the list of 'approved' modems provided by Cox!!!

    Cox is not easy to work with....

    Thanks again,

    Bob

  • Emails_that_nev's avatar
    Emails_that_nev
    New Contributor II
    2 years ago

    Great info but surprising since those 2 modems were taken directly from the list of 'approved' modems provided by Cox!

    Appreciate your time on this issue,

    Bob