Forum Discussion

dwlewis's avatar
dwlewis
New Contributor
2 years ago

Unable to send SMTP emails from Outlook when not connected to cox network.

Once again I am travelling and using hotel Wi-Fi to check my email on Cox using Outlook, and can't send email.  I searched the forum to see if there was a solution posted, but apparently Cox doesn't ...
TiffanyR's avatar
TiffanyR
Moderator
Hello Dwlewis,

I am glad to hear that you found a workaround that works for you. To protect our customers' Cox Email accounts and data while they are traveling outside of the United States, Cox has security checkpoints in place that help provide protection against identity theft, data breaches, and fraud. You can contact us once you have arrived at your destination and we can put in a request to whitelist your location so that you can continue to access your email. It can take up to 48 hours. Please let us know if you have any questions.

Tiffany R.
Cox Support Forum Moderator
dwlewis's avatar
dwlewis
New Contributor
2 years ago

I also just figured out today that on my ASUS router I can use the built in Instant Guard VPN and accomplish the same as OpenVPN. I’m traveling in Texas this week and couldn’t send an email on my Cox account without going through my router. Cox has gone overboard with their restrictions. 

  • TiffanyR's avatar
    TiffanyR
    Moderator
    2 years ago

    Hello Dwlewis,

    You shouldn't experience any trouble in Texas. These restrictions would only apply if you were traveling out of the country. What do you have set for your outgoing server? Have you tried checking from webmail? www.myemail.cox.net/appsuite Can you check that you are using the following outgoing server settings?

    Server name: smtp.cox.net
    Enable SMTP authentication for outgoing email, and then enter your Cox Email address and password
    Enter one of the following port numbers based on the encryption type
    If the encryption type is SSL or SSL/TLS, then use 465
    If the encryption type is TLS or if your device doesn't support encryption, then use 587

    Tiffany R.
    Cox Support Forum Moderator

    • Darkatt's avatar
      Darkatt
      Valued Contributor III
      2 years ago

      Grin, Still remember all the good stuff from T2 and Roddy's team?

      • TiffanyR's avatar
        TiffanyR
        Moderator
        2 years ago
        Hello Darkatt,

        Of course, I build upon my knowledge as the years go by.

        Tiffany R.
        Cox Support Forum Moderator