Unable to send email on iPhone 6
I have been unable to send email on my iPhone 6 for about 4 months. This use to work fine. Incoming email works fine. It doesn't matter if I am connected to WiFi or not. I have attempted to use the settings suggested on the Cox support site. I have followed this exactly and get the following error message when the iPhone attempts to Verify the Outgoing Mail Server Settings:
The connection to the server "smtp.cox.net" on port 465 timed out.
If I use the Server Port 587 with or without SSL enabled, the time out message does not happen, but when sending an email the following message appears:
Cannot Send Mail
The user name or password for "firstname.lastname@example.org" is incorrect (myusername is actually my correct cox email user name)
Cox website for sending email suggest the following:
The Primary Server for my phone is set as follows:
Server: ON (green slide)
OUTGOING MAIL SERVER
Host Name: smtp.cox.net
User Name: "my email user name without @cox.net" (note: have tried this both ways, with and without @cox.net)
Password: "my email password" (note: have entered this field many times. Confirmed password is correct by logging in on PC)
Use SSL: ON (green slide - note: there is no "authentication checkbox" on an iPhone. Only the password drop down selection.)
Authentication: password (this option is selected via a drop down menu to use the password I entered above.)
Server Port: 465 (as suggested in the screen copy above).
I have tried many other Outgoing Mail Server options, one at a time, on both Server Ports 465 and 587. None allow me to send email successfully.
Examples: Using cox email login User Name with and without the @cox.net portion. Using SSL on and off.
The iPhone 6 also allows configuring the PRIMARY SERVER one way and configuring "Other SMTP Servers" differently. The phone says: If Mail is unsuccessful using the primary server, it will try the "Other SMTP Servers" in succession. So I tried this too, hoping one of the different configurations might work. Alas...no luck. I have spent days on this.
Someone in Cox support must have an iPhone that can answer how this is done. PLEASE HELP!!!! I have already call Cox Customer Support and used their online chat. No one seems to know what exactly works.