Forum Discussion

bryanley's avatar
bryanley
New Contributor II
7 months ago

Unable to register my Cox account

When I attempt to register my Cox account by clicking the "New here? Sign up today" link, selecting the Phone number option, entering my phone number, clicking "Look up account", entering the verific...
  • CurtB's avatar
    CurtB
    7 months ago

    Contact cox.help@cox.com   Provide your full name, service address and a link to this discussion. 

CurtB's avatar
CurtB
Honored Contributor

Contact cox.help@cox.com   Provide your full name, service address and a link to this discussion. 

bryanley's avatar
bryanley
New Contributor II
7 months ago

As a follow-up, I contacted cox.help@cox.com and they responded quickly.  We went back and forth by email as they looked into it.  We learned that my login was the secondary on a previous account and when it moved over, it remained a secondary and no primary was created.  They submitted a ticket and within 24 hours, the issue had been corrected.  Thanks, CurtB, for the help!

  • CurtB's avatar
    CurtB
    Honored Contributor
    7 months ago

    bryanley    Glad it worked out for you.  The Cox Social Media Support group usually does a good job with solving customer issues.