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Contact cox.help@cox.com Provide your full name, service address and a link to this discussion.
As a follow-up, I contacted cox.help@cox.com and they responded quickly. We went back and forth by email as they looked into it. We learned that my login was the secondary on a previous account and when it moved over, it remained a secondary and no primary was created. They submitted a ticket and within 24 hours, the issue had been corrected. Thanks, CurtB, for the help!
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