Forum Discussion

pmarkd's avatar
pmarkd
New Contributor
2 years ago

Unable to log in to Cox when my VPN is on

I'm using ExpressVPN, and when using it, I'm unable to log in to my Cox account. If I turn the VPN off, I can log in. Is there a setting I can change on my Panoramic Gateway that will allow me to log...
MichaelJ's avatar
MichaelJ
Moderator
2 years ago

Hi pmarkd,

thank you for reaching out to the Social Media Team and being a valued Cox family member. I am not aware of any particular settings in your web browser that would affect your VPN. Are you able to check with your VPN for any support issues? Are you getting any error message when you try to login to your Cox account while using your VPN?

Thank you, 

Mike

  • pmarkd's avatar
    pmarkd
    New Contributor
    2 years ago

    I've contacted ExpressVPN and am trying the different things they suggest. I'll post again here when I reach the end of the line with ExpressVPN.

    • pmarkd's avatar
      pmarkd
      New Contributor
      2 years ago

      ExpressVPN told me today that they're unable to solve the problem on their end.

      • DannyS's avatar
        DannyS
        Moderator
        2 years ago

        Hello, due to security reasons.  We do restrict access to accounts with IP addresses outside the US. It may be that the VPN in use, may have a path outside the US.