Forum Discussion

tsimps2's avatar
tsimps2
New Contributor
6 years ago

Ubee DDW365 issue

I have a Ubee DDW365 that has ceased to provide any wifi signal or allow any computer access to  either the internet or to the modem itself. However, it will allow my PS3, which is attached via a cable, to access Netflix and YouTube via the apps and the internet via the PS3 browser. 

I have attempted rebooting the router. 

Does anyone have any suggestions as to how to remedy this issue? 

  • Allan's avatar
    Allan
    Moderator
    6 years ago
    @Tsimps2, Does any of your devices see the wireless network? If not, I recommend power cycle the modem/router. If that does not help, you may need to do a factory reset to try and recover the wifi signal. -Allan, Cox Support Forums Moderator.