Update. A Cox worker driving a Cox truck with a cherry picker attached came this morning. I didn't get a notification about the visit beforehand that I can find. Anyhow the truck doesn't fit in the utility easement so the worker had to lug a huge ladder down the driveway into the easement.
He replaced what I think is called the "tap" on the pole. He showed the rectangular box to me that he took off the pole. The contacts were quite corroded.
Anyhow, after the tap was replaced now different downstream channels seem to have problems. Here's my current readout. The issue on Downstream 13 seems to have cleared up but now there are new issues on Downstream 4, 5, and 24. My download seems limited to 30mbps now (before it was over 100mbps).
So far I haven't lost my internet that I can tell, although I haven't used it much. It does seem pokier.
All the Cox workers have been great. I could be wrong, but I am still feeling like there is another issue down the line that still hasn't been found.
