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Jersnav's avatar
Jersnav
New Contributor II
2 months ago

Tucson: cable modem drops connection a couple times a day

Greetings Everyone,  I'm in midtown Tucson and my Arris TM3402A has been losing connection a couple or more times a day for the last couple of months.  I've had two techs visit in the last month, on...
Allan's avatar
Allan
Moderator
2 months ago

Hello. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com 

Jersnav's avatar
Jersnav
New Contributor II
2 months ago

Thank you for this recommendation. Someone got back to me quickly after I wrote to that address.  They are sending another tech to take a look tomorrow.