Thank you for the reply!
Here are the upstream numbers:
As far as how the coax gets from the street to the modem:
1) Drop from street arrives at box and then hits what seems to be a filter that was installed by one of the recent techs. Here's a photo of the filter.
2) The coax goes from the filter to this splitter.
The white cable out goes to room with modem. The black goes to another room with a TV cable box.
3) In the room with the modem there is one more splitter.
The silver cable goes to a mini cable TV box. The white to the modem.
So in total it seems like there is one filter and two splitters. Both splitters were replaced by the first tech that came about a month ago.
Hello. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com
Thank you for this recommendation. Someone got back to me quickly after I wrote to that address. They are sending another tech to take a look tomorrow.
The filter is a MoCA filter. Technician probably put it on in hopes it would stop ingress they suspected. Should have scanned for ingress though and put in a ticket to get it fixed. SO probably no helping but not hurting either.
If possible, I would suggest bypassing all the splitters and filters and seeing what your upstream is. It seems to be really low if it's in the 30's even with 2 splitters. Should be in the 40's.
Also, do you have a section in the signal levels for upstream OFDMA channel?
Either way, I suggest working with the moderators to look at the signal levels around you and probably get another tech out there.
