Forum Discussion

BeerTime's avatar
BeerTime
New Contributor
4 years ago

Too much packetloss. was NOT like this before.

New Orleans Cox customer. Since around September/October, 2021 or could be sooner, I have been undesirable packetloss/jitter. When testing, jitter jumps around 4.2ms but jumps to over 7ms. packet...
BeerTime's avatar
BeerTime
New Contributor
4 years ago

Don't ask about resetting modem. That's been done several times.

  • CrystalS's avatar
    CrystalS
    Former Moderator
    4 years ago
    Hello @BeerTime,

    I completely understand the hassle of having constant packet loss. I am here to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator