Forum Discussion

DLabit29's avatar
DLabit29
Contributor
5 years ago

Tiers of tech support

What are the tiers of on site tevh support?

I hear so many names that I don't know who is the most qualified. 

I hear:

Technician 

Field tech 

Supervisor 

Senior tech

Field specialist 

Network team 

Maintenance team.

Any differences?

  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi DLabit29. If you are having an issue that needs to be addressed, please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address. - Lisa, Cox Support Forums Moderator
  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    1, 2, 3....3's the only ones who can really get anything done!!