They are NOT at super low speed, they are at the exact same speed as your standard internet speed. If you are having issues with slow internet, I can help you troubleshoot it, but it is untruthful to say thet the extra 50 gb packets are slower. they are not. Again, I know. I was a tech for Cox for 16 years, and over 10 years was in the Advanced Data Tier 2 team. You cannot purchase the add 500 or unlimited because they DON'T charge you extra for going over in Hampton Roads. If you don't believe me, call and request escalation to CAG and ask them, they are the advanced support team, and will provide you accurate information, something you have not been getting.