Forum Discussion

CoxBlox's avatar
CoxBlox
New Contributor II
2 years ago

The Story of a 36 hour outage and some of the worst support on the planet

Hey Cox, there was recently a 36 hour outage in my area.  And I want to talk about your handling of this situation especially from the support side, because this was the worst experience I've ever ha...
GregP1's avatar
GregP1
Moderator
2 years ago

Hi,

I apologize for the experience you have had. I will be glad to review this with you. Please reach out pout to us privately with your account info including your full street address. our email address is cox.help@cox.com

Greg

Cox Forums Moderator

  • CoxBlox's avatar
    CoxBlox
    New Contributor II
    2 years ago

    Greg, listen.  I know you have to say "email us"... But I have experienced enough Cox support for the day.  I know what will happen if I email.  I'll get deadnamed and after hours of back and forth, extended a $3 credit just to insult me.  Not doing it.

  • CurtB's avatar
    CurtB
    Honored Contributor
    2 years ago
    GregP1 wrote:

    Please reach out pout to us privately

    I wonder what Sigmund Freud would have said about that.  😉 

     Sorry, CoxBlox It was just there.  I didn't say it.

    • CoxBlox's avatar
      CoxBlox
      New Contributor II
      2 years ago

      Lolllll, I have definitely done some pouting privately to Cox today.