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ChristopherM's avatar
ChristopherM
New Contributor
4 years ago

Teckin Smart Plugs not connecting to new Router Installed

We have four (4) Teckin Smart Plugs installed in the house. They've been working until Cox just updated us with their new modem last week (April 16, 2021). The model of the Teckin SP10-4.  Cox up...
BenS1's avatar
BenS1
Former Moderator
4 years ago
Hi @ChristopherM,
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If all of your other devices are working fine, you may want to make sure that your devices are connecting to the 2.4GHz band. If you have not downloaded the Cox Panoramic Wifi App, I recommend downloading it www.cox.com/.../cox-panoramic-wifi-app-features.html. Once you download it would be able to make sure that the smart plugs are only connecting to the 2.4GHz band.


Ben S.
Cox Support Forums Moderator